Refund Policy
This generic template is risky for a 3D-printing business. Offering a 14-day "no questions asked" return policy on fragile, custom-made items can lead to high losses from transit breakages and unsellable returned inventory.
Since you are hand-making these items, your policy needs to be much stricter. It should align with the terms we set up earlier: no returns for a simple change of mind, and strict proof (an unboxing video) required for transit damages.
Here is the rewritten policy tailored specifically to protect your 3D printing store:
Return and Refund Policy
Last updated: 06 June 2026
Thank you for shopping at Advit Figures.
Because our items are meticulously 3D-printed and often custom-made, we have specific guidelines regarding order cancellations, returns, and refunds. Please review our policy carefully before placing an order.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Advit Figures.
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Goods refers to the physical 3D-printed items and accessories offered for sale.
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Orders means a request by you to purchase Goods from us.
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Website refers to advitfigures.in.
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You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Order Cancellation Rights
Because our Goods are manufactured on demand, Orders can only be cancelled within 24 hours of placement, provided that production or shipping has not already commenced.
To request a cancellation within this window, you must immediately contact us at advitfigures@gmail.com or via WhatsApp/phone at +91-7020731485. If the Order has already been printed or handed over to our courier partner, it cannot be cancelled.
Conditions for Returns and Refunds
Due to the highly detailed and custom nature of 3D-printed items, we do not accept returns, exchanges, or issue refunds for a change of mind.
We only offer replacements or refunds under the following strict condition:
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Transit Damage: If your item arrives visibly broken or damaged due to courier mishandling.
The Unboxing Video Requirement
To be eligible for a replacement or refund due to transit damage, you must record a clear, uncut unboxing video.
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The video must show the sealed package being opened from its original courier packaging.
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It must clearly capture the damage to the item as it is taken out of the box.
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You must send this video to us within 24 hours of the package being marked as "Delivered" by the courier.
We reserve the right to refuse a refund or replacement if the unboxing video is not provided, is edited, or if the damage claim is made outside the 24-hour delivery window.
Returning Authorized Goods
If we authorize a return for a defective or damaged item, we will provide you with specific instructions. You are responsible for the cost and risk of returning the Goods to us unless otherwise stated by us.
Authorized returns should be sent securely to the following address:
Bliss 3, Kumar Pebble Park Society, Handewadi Road, Hadapsar, Pune
We cannot be held responsible for Goods further damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a final refund or send a replacement without actual receipt of the returned Goods.
Contact Us
If you have any questions about our Returns and Refunds Policy, or need to report a damaged delivery, please contact us immediately:
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Phone / WhatsApp: +91-7020731485
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Email: advitfigures@gmail.com